尊敬的德马泰克中国客户及合作伙伴：

新型冠状病毒引发的肺炎疫情让我们陷入困境。为了共克时艰，德马泰克中国将遵循“两个优先”的原则：

第一，优先确保我们所有人员的安全。这里的“所有人员”包括德马泰克中国的员工及其家人、客户及其家人，以及供应商及其家人。我们始终重视推动自身及合作伙伴业务的发展，同时我们也会最大限度地降低大家的风险。

第二，优先为德马泰克中国的客户、合作伙伴提供业务支持，及时响应需求。德马泰克苏州工厂已于上周复工恢复部分生产。目前已到岗并解除疫情危险的工程师将继续为您提供现场服务；无法到达现场的德马泰克员工也会在家办公为您提供支持。

德马泰克中国团队认为，关爱大家的健康有助于尽快结束危机。我们会齐心抗疫，竭诚支持您的业务，相信这场抗疫战争必将让我们实现蜕变，变得更加强大！

Dear friends and partners of Dematic China,

The current coronavirus puts us all into a difficult situation. In order to overcome this critical situation, we from Dematic China follow two main priorities:

Priority number one is to make sure that all our people are safe, and when I talk about “our people”, I mean employees of Dematic China and their families, employees of our customers and their families and employees of our suppliers and their families. We always want to do business and we want to support the business of our partners, meaning while, minimize the risk of our people.

Our second priority is to support the business of our customers, and partners to make sure that your request is promptly responded.We already started part of the production in our Suzhou factory from last week onwards, we continue to service your sides when possible and with those Dematic China engineers that are currently available and that are not stuck in a risk zone. Those Dematic China employees who are not at customer sites, support you from home.

We from Dematic China think that the crisis can be overcome earlier when we support the health of our people. We are in this together, we are here to support your business, and we will come out of this crisis stronger than before.